poor service

i was faced with poor service and ignorance of the staff at vicom bukit batok......first of all, the guy suppose to do the inspection simply said, "got booking?". i was lost cos i never knew u need to book for a vehicle inspection, that he takes no effort to explain to me and simply push the matter to his passing by colleague who simply said " u need to book to do inspection, go to the control station there." and thats that....i even have to ask him book what? he said go there tell the person book for inspection, ok fair enough, wen i reach there, i was like the invisible man before i started pacing back and forth before getting attended to, i didnt want to make any noise cos apparently he is doing some paper work. ok thats still ok, i asked him, is all vicom like this? you have to book before inspection? he answered, "ya, ya...must book" so he appointed me 1st of november 2pm. i left, disappointed and a little angry at the poor service....i was even more pissed to find out tt my fren had the same inspection and need not book watsoever, it was done immediately...so why was the answer "ya. ya must book."????? apparently he just wanna brush me off, so id leave and come on the appointed date.....wat poor service....ughhhh! if u dunno jus say dunno, dunt anyhow say, dont u think id find out?